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Terms of Use & Returns
The "Terms of Use" governing the milopastry.gr website refer to this website and concern the use of the milopastry.gr website. By accessing, browsing the website, you agree to the "Privacy Policy" and all other instructions or policies mentioned on this page entitled "Terms of Use". Please read the "Terms of Use" very carefully as the use of the website implies your automatic acceptance of them. Please do not use the website or make any purchases if you are unwilling or unable to be bound by the "Terms of Use".
Definitions
"User" is considered anyone who interacts with the website. The terms "you", "your", "your" and "user" refer to you, as a user or visitor of the website. The terms "we", "us", "our", and "milopastry.gr" refer to the website milopastry.gr, the online store which is the online presence of the company ZAHAROPLASTEIO MILO, based in Agios Nikolaos, Crete.
"Milopastry.gr Content" refers to the content created by us and available on the website.
"Third Party Content" refers to the content available on the website from parties other than milopastry.gr or its users.
Legislation
The transactions carried out on the website are governed by the Greek and European legislation for electronic commerce, Law 2251/1994 (http://www.synigoroskatanaloti.gr/docs/law/gr/N_2251_1994_final_3587_2007.pdf) on consumer protection as well as Law 2472/1997 (http://www.dpa.gr/portal/page_pageid=33,19052&_dad=portal&_schema=PORTAL) for the protection of individuals from the processing of personal data as applicable.
Appropriateness
To use the website you must be at least 18 years old and have full legal capacity. If you are a resident of Greece you have the obligation to comply with the "Terms of Use" as stated in this document. If you are using the website from another country you must refer to the laws and regulations of your country and the “Terms of Use” described in this document. Otherwise, you cannot use the website. If you are using the website on behalf of a company, organization or organization you must be an authorized representative of the company, organization or organization in order to be bound by the "Terms of Use".
Order acceptance
The order of products from milopastry.gr is considered successful as soon as you receive the automated confirmation email with the information required by law such as the name you entered during registration, the names and descriptions of the products, their price and the method of payment, the VAT and the date and time of confirmation of the order as well as the contact information accompanied by the details of the nearest milopastry.gr store. The simple addition of products to the shopping cart, or the failed payment through the bank does not result in the conclusion of a contract between you and milopastry.gr as described in article 4 of Law 2251/1994. A purchase is considered confirmed once the automated confirmation email is sent, be sure to include the email info@milopastry.gr in your contact list so that these messages are not sent to spam.
Privacy
Your personal data will in no way be disclosed, made public or sold to third parties, unless this is imposed by a Public Authority (court, etc.). Your card details are managed by the cooperating bank and no details are registered in our database.
Limitation of Liability
milopastry.gr bears no responsibility for any problems, technical or otherwise, that arise during access to the website by users and concern the operation and/or compatibility of the user's equipment with the technologies used by the website.
Security
It is your responsibility to keep secret the access details to your milopastry.gr account, these details are the email address you used when you registered on the website as well as the secret access code to it. You and you alone are responsible for the actions taken through your account.
Shipments
Product shipments are made the next day from the day of your order, for security reasons, and will be sent with a courier company (courier Speedex), for the fastest delivery to your place (in 1 or 2 days depending on the area you are in & all island destinations up to 3 days delivery at your location). Orders placed over the weekend will be processed on Monday. You will be informed by e-mail about the progress of your order.
Incorrect Shipments
If you receive a product different from the one of your choice, you must inform us by telephone or e-mail, at our telephone number or address, listed in the "Contact Us" section of our website, within 14 days of receipt. You will be given instructions for returning and replacing it at no charge to the customer.
Changes
If you wish to exchange the product you have purchased and have not used, you may contact us by telephone or e-mail at our telephone number or address listed in the "Contact Us" section of our website within 14 calendar days of the receipt. You will not be charged with return and shipping costs for purchases worth more than 99 euros, otherwise you will be charged with the return and shipping costs or you have the option to send the product at our expense (with the courier company we work with) and we we will send you the new product with 10 euros cash on delivery. You can contact us for further procedures and you will have the right to choose a different product of equal or greater value from the same season as the order was made (winter/summer). In the event that the customer wants to make a second change to the same product, then he will be charged with the return and shipping costs. In any other case where the customer is not satisfied with the purchase he made, has not used the product and is within 14 calendar days of receipt, he further has the right to return the product he has purchased and request a refund of the price paid as provided by the Greek legislation for the protection of the consumer (right of withdrawal from the completed sale) and will be charged with the return costs. In any case (return - exchange) the product must be accompanied by a legal document (receipt - invoice).
Case of Defective Product
If the product is found to be defective by the manufacturer within 30 days of purchase, and is not repaired by a specialist, then it can be returned and replaced. You must notify us by phone or e-mail within this period. The customer will not incur any return costs.
Intellectual Property Rights and Trademark
The design and graphics of the website, the texts, and the photos are the property of milopastry.gr and have Intellectual Property Rights ©2023, you may not use this content other than in the ways and following the procedures defined by milopastry.gr.
Changes to the Terms of Use of the website and cessation of operation
The "Terms of Use" may be modified at any time. When changes are made, we will notify you by posting the revised version hereof on the website which will indicate at the top of it the date of last revision. As a user of the website you should review the "Terms of Use" of the service on a regular basis as revised versions will be binding on you. Συνεχίζοντας τη χρήση της ιστοσελίδας μετά την δημοσίευση των οποιονδήποτε τροποποιήσεων των “Όρων Χρήσης’ δείχνει την αποδοχή αυτών των τροποποιήσεων από εσάς. Διατηρούμε το δικαίωμα να σταματήσουμε την υπηρεσία του milopastry.gr προσωρινά ή μόνιμα χωρίς καμία προειδοποίηση προς τους χρήστες, σε αυτήν την περίπτωση όλες οι επιβεβαιωμένες συναλλαγές θα διεκπεραιωθούν κανονικά.
